Hamlan Homes appreciates all forms of feedback to continually evaluate and improve our customer service and product quality.
Please share your experience with us.
Like most people, I am not backward in complaining when something is not up to scratch. But in my life I have also tried to acknowledge and compliment excellent work/performance. And from my experience Hamlan does excellent work, on many levels. You should be proud of what you do.
My experience (with TWO houses over the past 12 months - one for my mum and one for my wife and I) has been excellent. Hamlans have a professional approach to customer service, competent (and strict) building supervisors and a flexible attitude to alterations. I spoke with a building inspector on site the other day and he advised me that they are by far the best of the major builders working on the Surf Coast in Victoria.
We are at lock-up stage with the second house now, and we are very happy with the quality of workmanship throughout. And I do have some experience with house-building, having constructed a number of houses over the past 30 years. (And several family members were builders themselves until they retired.)
The sales consultant (Peter) was very knowlegeable and extremely helpful with the design development and materials selection. The building supervisor (Andrew, who we had on the first house and specifically requested for the second) was/is fabulous - meticulous, competent and a pleasure to deal with. The building manager (Bernie) is also a credit to the firm - straight-shooting, very knowledgeable and extremely efficient. Any minor problems are dealt with expeditiously and effectively.
I have no hesitation whatsoever in recommending Hamlans to anybody contemplating building a house. (And no, I have affiliation with Hamlans at all!)
Con, Torquay & Aireys Inlet
How lovely to spend a long weekend at the house.
Many thanks for all you hard work in building our family holiday home - we hope to have years of hassle free enjoyment.
Now to attack the garden!
Merry Christmas !
Mair, Aireys Inlet
Best building experience we've had, many thanks!
Love the home!
Willem & Jane, Anglesea
A pleasant building experience - thanks!
Overall a relatively stress-free build. Very happy with the level of service provided from all staff members that we met. Very happy with our new home that I believe represents excellent value for money.
Bruce & Jenny, Leopold
Our dealings with Hamlan Homes staff members were a pleasure. They were helpful, understanding and did everything in their power to give us a beautiful home. Thank you.
Eddie & Maria, Leopold
Most impressive was: quoted cost barely increased at all, build ran to time and completion quicker than expected. Overall design of house excellent!
Judith, Apollo Bay
Great company, great team :)
Michael & Caroline, Aireys Inlet
Very prompt and reliable service, easy to talk to and very helpful.
Hamlan Homes meet with all my needs and are excellent to deal with.
Overall excellent experience with Hamlan. Timeframe, problem solving, flexibility, honesty in terms of refunding allowances not expended was much appreciated. I know of other companies who you have to fight with to get that - they over promise and under deliver.
Andrew & Diane, Doreen
Overall very happy with our home and the services provided. It was our first home and we had many interesting experiences with the bank, land development, etc, however Hamlan's level of service was professional and helped us immensely. Thank you to all the team for our home.
Luke & Jackie, Bannockburn
I'm very pleased with the house and the quality of the workmanship. The customer service is very good and site supervisor Josh Liston is very helpful and knows his stuff.
Worked with a very friendly team from designers to supervisors. Very patient and a pleasure to work with.
Paul & Ros, Anglesea
Construction, building and hand-over were done very quickly - very happy, we had our first child 9 days after moving in!
Anthony & Kerrie, Doreen
Everyone in your office (especially Elaine) and your supervisor Geoff Miller are most approachable and helpful. Everything went marvellously well for me, thank you!
Hamlan Homes were excellent. Elaine and Josh were fantastic throughout the building process. Many thanks, we would build with you again.
Paul & Elissa, Marshall
We are AMAZED amd PLEASED that the construction time was as promised, especially when listening to other people's experiences and observing the two buildings on either side of us.
We do not expect to build again but in the event of that becoming a necessity we would definitely build with Hamlan again. We highly recommed Hamlan as a good building experience.
Tim & Yvonne, Torquay
It has been an exciting experience. I've been very pleased with Hamlan. Thank you!
Did not have to worry about a thing!
Lee, Armstrong Creek
Now that we have settled into our beautiful new Hamlan home, we would like thank Carly for her assistance with our final choice of colours, basins, handles, etc. She was always bright and bubbly and welcomed us each time we came into the office. So, thank you once again - the colours work so well together.
Graeme & June, Delacombe
From the outset, the members of your staff with which I have dealt, have displayed competence, dedication and professionalism. So much so that I have even posted a couple of positive reviews on relevant consumer sites - the first such reviews that I have ever posted.
In conclusion, from my experience with Hamlan Homes, I would highly recommend you to any prospective home builder. (Indeed, I have already done so on several occasions.)
You should be proud of the achievements of your staff. It is my firm belief that dedicated and talented staff are the principal difference between average businesses and great businesses.
Con, Aireys Inlet and Torquay
Carly was very friendly and welcoming, and Terry was excellent - very easy to get along with.
Danny & Abi, Armstrong Creek
Thank you very much for your wonderful customer service and support in building my first home. I really appreciated it and love my home.
Alison, Mount Clear
We both have very high regard for both both Michael our sales consultant and Geoff our site supervisor.
Ken & Cheryl, Cressy
Michael, Carmel & Josh were very helpful and efficient.
We are both very satisfied with our completed house and that Hamlan was able to offer very flexible building designs to satisfy our particular circumstances. Excellent customer service provided by Peter, Josh and Elaine made the building process a lot easier for us.
Barry & Linda, Point Lonsdale
A job well done - thanks to Mr Josh 'No Stress' Liston who was our supervisor throughout the whole process. Well done guys, would recommend to anyone.
Michael & Robyn, Marshall
Jason was fantastic to deal with and helped me whenever I needed it. The building process was smooth and stress free thanks to Geoff. Thank you!